Three months in and still no keyworker

[snowybe]

Can anyone please advise how best to approach this as I’m feeling quite upset about it. We’ve moved towns so changed nursery for our DD. We put her in a new nursery and she had a hard time settling in because she missed her old nursery. She now loves it there thankfully and actually asks to go on days she’s not there so we are pleased about that. The staff seem nice etc.

the thing I’m unhappy about is the communication, she still doesn’t have a key worker and I’m starting to feel really concerned. I never know what she eats throughout the day, they log her out of nursery on the app at night time as they forget. They once logged her for a nap for 6 hours, nor because she slept for that long but because they forgot to put when she woke up. I don’t have any observations of how she’s getting on. She doesn’t have a peg to hang her stuff on. They keep saying she will have a key worker but i feel this is getting ridiculous or am I being too much? This is supposed to be an outstanding ofsted nursery. I’m not used to this as my last nursery always kept my updated. They don’t even reply to messages.

im feeling torn as she does love it there too. Is this acceptable? Should I arrange a meeting with the nursery manager? I’m considering taking her out but it’s taken her a while to settle into this one and I worry another change might be too much for her.

If she is happy and well cared for in nursery a named keyworker will make no difference.

It’s a statutory obligation for the nursery under the EFYS framework to have a named key worker for each child.

Care clearly isn’t great given OP can’t find out what her child ate or how she slept - the basics really.

Yes. But it won't make any difference asigning a name. But if course she should ask mangement for one.

She should have a key worker. I find there are always so many people on Mumsnet ready to jump on to defend private nurseries that are run appallingly. Private nurseries are businesses and people who pay to use them are the customer. I would have a meeting with the manager and make them aware of your concerns.

She should definitely have a keyworker and a peg!

Sounds like the nursery is understaffed or experiencing high staff turnover.

Key workers and pegs are basic things that any remotely competent nursery can achieve. It's a bad nursery. Good Ofsted grades are irrelevant as they're so easily cheated.
Start looking around for a new one.

She should have a keyworker and a peg for her things. Those are basics.

Do you get information about how her day has been, what she has been up to (verbally at pick up, for example)? Do the staff seem relatively consistent, or is there a lot of turnover/bank staff?

For more formal observations, what's their normal way of doing this? For example, our nursery's main observations are still done on paper, and I probably only see my child's book every few months (although I could ask for it in between). They do as-and-when photos with a quick sentence on the app, but those are really just a fun bonus. I know other nurseries use their apps more, and so observations come through more steadily.

How old is DD? The amount of detail about food and sleep tends to depend on age. Do they provide a menu for parents to see?

As others have said, it's a statutory regulation for any childcare setting to allocate a key worker to every child. It doesn't matter if this changes because of staff turnaround but each child needs a key worker. They are failing a basic statutory requirement. It would make me wonder what else they are failing at.