We as a family have been loyal to this nursery before it was even a nursery (started as a childminder who opened a nursery). We stayed through all the growing pains, the revolving door of staff, the last-minute closures, everything. 4 and a half years in total.
At the beginning of January I gave notice that our two DC would be leaving at Feb half term as we were moving house. Before this I checked over the updated policy pack that was sent before Christmas, so I knew I was giving enough notice- in the pack it says a refund of fees is not given if the contract is ended without notice, but otherwise no mention of refunds of fees or government funding.
The DC had a settling session at their new nursery last week. Whilst there the manager mentioned to me that she had submitted the funding codes for them but was told the old nursery had already received the full allocation for the term, and asked if I could contact them and ask them to transfer on what's left for the second half of this term.
Except they won't. They're saying it's their policy that they don't release any funding once they've claimed for it. I've gone back over the policy pack sent in December and can find no mention of this anywhere. This is in spite of me giving the required amount of notice and them knowing we were leaving halfway through the term.
If we can't get the funding released then DH and I have to pay full whack (minus the TFC 20%) between now and the start of the summer term, which we simply can't afford to do.
Do I have any recourse here?