30 hours code - only coming up with 15 hours

[theplanner24]

Hi has anyone had this? And what the resolution? I have a 30 hours funded childcare code for my child for the Spring term so April - it definitely states on my portal I'm eligible and the messages state I have confirmed my eligibility for 30 hours. Its not time to reconfirm my eligibility yet

But when my childminder enters the code it's saying I'm only eligible for 15 hours.....

Spring term is January to Easter. Easter to summer is the summer term.

What's your child's DOB? And has her LAs portal opened for the summer term yet? Ours opens Monday so it's too early to check.

Hi child Birthday was January so eligible for the summer term - portal opened today 😅
The child care provider has said they've re entered details several times and it's only coming up with being eligible for 15 hours and not 30....when it should be 30?

And they turned 3 in January?

Do you and your partner meet the minimum (and maximum) income requirements?

I'm a single parent and yes - definitely eligible - when I reconfirmed the details on the HMRC I also have the message it sends confirming eligibility for 30 hours but for some reason portal is only saying 15

You'll have to.guve them a call then. The Cm can only claim and be paid for what her portal will allow her to. Its unusual for a LA portal to open on a weekend. Maybe the CM could try again Monday?

Thanks I'll also give them a call on Monday - I'm slightly panicking as it's actually for twins so it's worth ££££££££ and I've budgeted for it to start from April 😵‍💫

Are you in England or Wales OP? Here for us (in Wales) you only get the 30 hours if your child goes to an education provider - ie a school nursery with wraparound care. As our kids are still in a private nursery we only get 17.5 hours. Might be worth calling your local council on Monday and hopefully they can advise. X

England

And the childminder is Ofsted registered and accredited to take 15 and 30 hours funding

Double check you have definitely given her the correct info:
Child's date of birth
30 hour code
National insurance number for the parent who applied for the code

One digit wrong somewhere and the code won't be found, so you'll only be eligible for 15 hours.

@Snozzlemaid

Thanks I'll get her to check again