Raising concerns about a nirsery

[CBroom]

Advice please: we've been treated awfully by our old nursery (old because they cancelled our daughter's place with a few weeks notice) and since this moment I've been trying to raise my concerns with them, specifically that they havenot assessed our daughter for 6 months and not therefore planned appropriately for her.

I am being ignored at every level. This feels like a case of big company (Busy Bees) ignoring a small mum, in the hope she will go away. How.do I make my voice heard so change happens at Rockwell? I feel so let down.

Thank you.

what assessments and planning did you want them to do? WHo did you want to do it? who did you want to carry out the plans? I am a bit confused by this

come again?

You don’t have a place there?

They “cancelled” her place

Had your DD ever actually attended the nursery?

This feels like a case of big company (Busy Bees) ignoring a small mum, in the hope she will go away.

It sounds like a company that doesn’t wish to have you as a client

You need to go through their official complaints process (typically two stages). At the end of the process you should be given the option to escalate to their regulators (OFSTED fur England, Care Inspectorate for Scotland).

When you complain to the regulators attach as much evidence as possible - include dates/times/conversations/ emails etc.

What’s actually been the issue?

A child's key worker at nursery should be assessing children in their care against EY progress measures to report to parents. They then should consider activities that help your child grow and learn and meet their next goals.

She was at the nursery for a year. Then they cancelled her place.

If you don't have anything nice to say to someone seeking advice, suggest you don't comment?

Thank you. This is helpful. I have tried already via their complaints processes. I will look to inform Ofsted.

But your DD is not attending the nursery anymore? What is it you want them to do?

How long was she there for?

They don't have to have any formal assessments other than the two year check and then the EYFS baseline in reception.
Planning can be based on the key person/practitioners knowledge of the child. Next steps and planning doesn't need to be recorded or written down as long as the practitioner is confident and able to discuss this with parents, other professionals and Ofsted as appropriate.
What is your actual concern here?

No assessment (including no snapshots of learning) for the final 6 months she was with them.
Poor communication when she was with and after she left when I attempted to get hold of transition documents.
Inconsistent and unreliable use of the app to communicate food, naps, nappies etc.
No planning for next learning goals.
Unsafe learning environment.
Regular changing of key person with no communication.
A transition report that was undertaken 6 weeks after she had left by a member of staff who did not know her, to "tick a box" (I was informed of this from a member of staff).

She was there for a year.

It is hard to believe other parents won't experience something similar when you are ignored.

There was no two year check. When she started, we were "sold" care that would give us regular updates on her progress and learning, as plenty of other local nurseries do really successfully and effectively. The app has the function for all of this assessment. Given there was no record of learning snapshots for the last 6 months she was there, there cannot have been appropriate planning. There was no consistent key person so unlikely to have been held in a key worker's head.

Mostly everything you gave just described is best practice and not a legal requirement. Other than the "unsafe environment". What was unsafe about it?
How do you know there was no planning or next steps? As I explained before this doesn't need to be formally recorded?
How old is your child?
I understand you are disappointed with the level of service you received from them but what good is holding this huge grievance going to do you in the long run.

Gone are the days when parents just wanted to know their child had had fun at nursery. Now they want endless paperwork filled in.

If you have concerns about safety pursue it.

Otherwise, as your child isn't going back there I would drop it.

For disclosure, my child attended a busy bees nursery. We got regular updates on their learning. I didn't learn anything about my child from their paperwork.

If they suddenly decided to do exactly what you want, if their response to your complaint was absolutely perfect, what would that look like to you?

I understand not being happy with what you've paid for, but I don't understand what it is you want them to do?

It just seems you're putting yourself through a lot of stress pursuing something, and I'm not sure if it will be of any benefit to you.

Thank you to everyone who offered something constructive. BB have been in contact and after 6 months we have finally had a good conversation about it, including an apology and reassurances about future management.