we have recently signed DD up to start at a local nursery in January. We had a look around quite a few and this one was one of her favourites, they have a lovely outdoor area and even some animals which DD really responded to.
I filled out the paper work and paid the non-refundable deposit last week. Since then I have had 6 or 7 calls from them while I have been at work, as my daughter isn’t in their care I assumed that it wasn’t important enough to take during my working hours and that if it was urgent they knew my email.
they then called me yesterday at 6pm so I answered, they asked if I was ‘DD name’ mom and I answered yes, they proceeded to tell me that my daughter had an accident today and banged her head, when I explained that my daughter wasn’t due to start until January and that isn’t possible the lady apologised and said she had mixed up the files as they are used to only having one LO by that name.
now our last name is double-barrelled so I highly doubt anyone has our surname, my daughters name isn’t popular, I’ve not heard it very much but it isn’t so out there that I have never met another kid called that.
My worry is this is clearly an issue, they have called me all week and I’m now assuming it’s about this other poor kid who I am not associated with at all. And this is before she even starts, I’ve already held off till she’s 3 because of worries around general care in nurseries but now my mind is in turmoil. If they’re already messing up before she’s even there how can I trust them? And yes it is only a phone call but what about medications, belongings, etc.
help me, aibu to have serious doubts about placing her here?
I will add my husband thinks I’m blowing it all out of proportion and that it’s just a little mix up.