Earlier today I went to pick up my son from nursery. A member of staff I'd never seen before appeared with a little girl who walked towards me out of the door. I quickly explained that I wasn't her mum and the worker apologised and took her back in. I had a chat with the manager after who explained that this new staff member had been mistakenly told I was this girls mum by another staff member.
He was very apologetic, said the staff member involved was very upset about it and said they'd make sure it couldn't happen again by implementing more safeguarding procedures. They seemed to take it seriously at least
What would you do?