My 3 yo is starting back at day nursery after being off for a year because of covid and all the difficulties that came with it.
She has the 15 hours free, I did all the paperwork and arranged two taster sessions the next week.
Her dad took her for the first one and brought back the funding form again for me to fill in. Thinking maybe it was an honest mistake I filled it in again and handed it back in the next day when I dropped her off.
At pick up the 'assistant manager' stopped me and says she put it in my daughter's back pack because I didn't fill it out correctly because I didn't put in the code for 2-3 year funding. I read it carefully and it says 2 year funding OR 30 hours, neither of which I'm claiming and therefore can't get a code. I explained this but she insisted.
It's just really wound me up because it's the third time I'm dealing the same form and she didn't even stand up to talk to me, just shouted across a crowded garden while the other workers supervised the kids and the form was literally hanging out of the backpack she hadn't even zipped it back up before stuffing it under another child's coat! It had all my information on and then to top it off she made a backhanded comment about my 3yo not being 'dainty' anymore, like last year.
To make matters even worse is that on the three occasions we've visited she's so far lost her favourite Dolly, a full backpack with clothes, juice bottle and a coin purse and most of her hair accessories (those at least I expect to get lost) and no one seems to be able to track them down when I ask, all I get is that they'll keep an eye out for it. She's not even started yet and I've spent £40 replacing stuff.