Track and trace child isolating

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So the CMA guidance based on the consumer rights act regarding a child self isolating or states:

"If a child is self-isolating having been contacted by NHS Test and Trace, the provider should not charge the parent or carer for this period."

The full article can be found here under the heading Funding and Business Support which is quite far down:
www.gov.uk/government/publications/coronavirus-covid-19-early-years-and-childcare-closures/coronavirus-covid-19-early-years-and-childcare-closures#childrens-attendance

My nursery is refusing to accept this government guidance and is insisting we pay for 4 sessions in which my daughter's whole group and staff were told to isolate. Any advise?

This may also save some of you a few quid.

It's guidance rather than a rule. Nurseries still have staff and bills to pay, so they will probably charge.

Ours charges for self isolation or when a bubble burst or if we choose not to send

I probably wouldn't expect to pay if the nursery/room was closed due to another person and my child was symptomless.

However if my child or a household member had it, I would expect to pay.

This isn't the case.

I have also checked with citizens advice and the local councils family advise line. They are not allowed to charge by law for periods they cannot attend under government covid guidance. The CMA guidance is based on the consumer rights act.

Sorry is* the case.

Well I guess you could sue them then?

Or just find a new nursery?

Again the government telling a private business what they can and can't do!!!!
There are going to be no nursery left at this rate. The government offering free nursery places but then don't pay the nursery their hour rate! It's a joke!

I appreciate that but I can't stomach paying, taking 4 days holiday and not receiving the childcare. If my nursery had been open and honest and asked for partial payment I would haven't. They have been sly and sent the kids home with a garbled email and no phone call.

I love how some idiot government bod comes up with these guidance for private business nothing to do with them, yet there is then no financial support package to recover lost fees for the childcare provider. The government is also now not paying providers the funded hours if a child is in isolation or currently not in as parents don’t feel it’s safe. There’s is going to be even more providers go out of business this year and parents finding they have no childcare spaces to return too once as they have been replaced with fee paying families as no provider is going to hold spaces for free . Only in October nearly 700 childminders left the profession.