Reserved a space for DS at a local nursery, he was then offered a place at a different nursery where he'd been on the waiting list so decided to go with that one instead, informed first nursery he would not be going there and they will not refund the £50 deposit. We figured this might be the case but I find the wording on the paperwork we returned misleading:
A returnable deposit of £100 for a full time space or £50 for a part time space is required to secure your place at [said nursery]*.
*
Followed by info on fees and no more specific details regarding the deposit. They have said the deposit is refundable only if the child attends nursery and once they leave, but the person we spoke to when visiting really made it seem like it would be returned if we changed our minds and the paperwork IMO doesn't make that clear at all because there is simply no information about the conditions of the deposit.
Is this worth pursuing or should I kiss my £50 goodbye? I understand they can't just have people reserving and cancelling places all the time but what annoys me is feeling like I was tricked into paying a deposit believing we could change our mind and get it back if we wanted to.
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"Refundable deposit" non refundable - whether to pursue this?
15 replies
Zapata29 · 25/06/2019 10:16
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