After registering and paying £1,500 for my son to attend a few morning sessions (9hrs/week) at the local nursery, the owner now has informed us that her "policy" is not to accept a child for ONLY one term. We said, okay then fair enough, we don't want any "favours" from you as this is what she keeps saying (last time I check a favour is an act of kindness with no fees attached to it!) we will enrol our son at a nursery at a later stage whereby he can attend for as many "terms" as we choose. The owner prides herself on being altruistic - as much so that we are highly recommended to add a charitable donation at the time of fee payment to the charity of her choice. She will not refund our money. My questions is (as a business person myself - I do understand business is business), with the caveat she is saying it's not her policy so why would she be entitled to keep our fee payment if my son will not be attending? At a minimum, I would expect the fees to be refunded pro rata until she fills his space. Are we being unreasonable in expecting a refund? My son has not attended one day of Summer term as her policy is not to allow him to do only one term.