We are having difficulties with our child's nursery, who basically seem to make their own rules up as they go along.
They publish extensive 'Policies and Procedures' on their web-site. BUT in small print below they have added 'This list of policies is not exhaustive, if you would like to see any more, we can email them to you.'
This of course gives them scope to hastily produce new policies in reaction to parent concerns or queries as they arise - a loop-hole they readily exploit.
My question is: is this ethical? or even legal? Are they not required by OFSTED to transparently publish all their policies and procedures?
Any advice much appreciated.