Private Nursery forgot to pick up my child! School not happy

[Tubelight]

Hi there, I am new to this digital world and posting something first time , need your opinion/advice

We pay our local nursery to pick and drop our DS to the local state school nursery for 3 hours sessions. Today just after 4 pm I got a call from school that they are still waiting for nursery bus to pick him up. When I called private nursery no one knew that my child is missing as other children were already back and having their tea. I am so up set and can't stop crying!

I tried to find out what went wrong but getting nowhere, they told me it's just one off and don't worry.

Don't worry?
How can you not worry?
That is absolutely shocking.
I think you need to put a complaint in writing to the nursery ( the nursery will have to keep this and show Ofsted if they ask by law)
Ask them why it happened and how they are going to prevent it happening again
In the meantime report to ofsted as it is a major safeguarding failure and it needs bringing to Ofsted attention
I would also consider moving him to another nursery. They can't hold you to any notice period for a serious breach of safeguarding legal requirements.

Agree with previous poster. They need to acknowledge how serious this is.

Thank you both and yes you are right.
They made me feel stupid and told other parents I was making fuss over nothing. I will go and ask them all these questions tomorrow morning. Thank you very much I feel so confident now.

Good luck
Do not let them fob you off. You hold all the cards with this. They will try and downplay it because they will know how serious it is.
It could trigger an inspection and the complaint will always be on the ofsted website.
I can't stress enough what a major safeguarding issue this is.
I run a nursery and can't even begin to imagine how this could happen.

Making a fuss over nothing?
Are they having a laugh. No I wouldn't be quiet and every time they try to downplay the situation I would be remindin them they forgot a child.

This happened to us in the Spring. Very upsetting - DC1 said to me that evening: mummy, you forgot about me . I wish I had made an official complaint but DP talked me out of it and nursery downplayed it . We cut DC1's hours to the bare minimum as a result, trust had been lost. Needless to say DC2 will attend a different nursery.