This is a bit of a random one... I had my child down for a place at a local nursery, which was recommended by word-of-mouth. Was very happy with visits, staff etc. They said it 'shouldn't be a problem' for them to have the required days from 16m.
Basically problems emerged just before they were due to start, when it emerged that we'd been 'dropped down' the waiting list, so couldn't have the days requested. Not a big deal, as thankfully my employer is very flexible, and could bear me working the wrong days. However when it came to the week before we were due to start settling in, they suddenly announced that although my child was 16m (which was the condition they made to them starting) they were not 'steady enough on her feet' so they couldn't accept them until 18m.
I have no problem at all with this as a policy (to be honest they had been walking for 3 months by the time the nursery saw them, and seemed pretty steady, but that's by the by), but I am unhappy that they didn't tell me this when I registered my child and ostensibly lost a substantial sum of money... Because of the 5.5 week gap in childcare I managed to get an 'emergency' place near my work. I wrote to the original nursery to inform let them know of this, and politely, to complain that they didn't give me, or explain, their terms and conditions, and to request my money back. Needless to say I haven't received it!
Any ideas on taking it further? I don't want to be vindictive, it is more about the principle that they completely ripped me off (like false advertising, in a way), aside from the stress and hassle caused.
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Complaint about nursery
pudgemagoricus · 11/11/2011 15:28
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