Would really be grateful for some advice as feeling quite upset about this.
I have a 2.5yr old DS who attends nursery 3 days a week. It is beside my workplace so incredibly convenient as we have no family in this country for any back-up etc so just me and DH. DS has been going to the nursery since he was about 13 months and generally seems to enjoy it with the occasional morning still being a bit fraught. He is quite a shy little boy but has got much more confident and I credit the nursery with some of this. He has a couple of friends that he will play with most of the time and apparently he feels more confident and will eat better when with them.
However about one month ago, when I came to collect him, I was told that he had been bitten twice that day by the same child, once on each shoulder. Staff did not witness the 1st incident but saw the 2nd time. My DS did not want to hold the other child's hand so the child bit my DS. I was furious when I found out. If he had been bitten once, I wouldn't have minded too much as they are only children but I was more angry with the nursery staff for it happening twice in one day. They said they would monitor the other child etc and speak to the parents. So I left it at that. They did not tell me who the child was but I had a good idea and my DS confirmed it (though I take his confirmation with a little suspicion).
Today while at work, I had a call from the deputy manager to say that my DS had been bitten on the face by a child (would not confirm identity of child or if it was the same one as previous but I think it probably was). I said that I wanted to put in a formal complaint as I did not think that they were taking this seriously enough and not taking adequate care of my DS. They said they would monitor the child on a 1:1 basis and that they could only do something if an incident happened 3 times in one week and then they would call in parents for a meeting. I don't need to know the other child's name but I would like to know if it is the same child. I am feeling so annoyed about this as my DS has a big bite mark above his cheek which looks like a big lipstick kiss. I had to get home quickly today because of possible troubles with the London riots so I didn't have time to fill in the complaint etc. I feel so helpless and it has taken DS so long to get settled and he enoys it that I'm not sure what to do. The nursery seem unwilling to do much other than monitor the situation for a short time so I would appreciate any advice/suggestions on what I can do or say to the nursery. In terms of what I would want them to do would be either to move the child to another room, call in both parents now for a meeting and issue some kind of warning to them. I don't really know what else to do apart from remove my DS from the nursery but I don't want to do that.