Toddler sunburnt TWICE at nursery

[Brozzer]

My 18 mth-yr old ds has been sunburnt twice at his nursery. I haven't had an adequate explanation or apology for this negligence - the girls all insist that they 'always' apply sunblock. The manager is rarely on the premises when I visit or ring. Her response has been to leave me a curt answermachine message after each incident saying she'll 'look into it'which she hasn't followed up.
I have now asked the regional manager for an explanation.
Is this normal nursery behaviour? Is this the price we have to pay for entrusting paid strangers to the care of our children? Any advice most gratefully recieved.

[Furball]

Good for you Brozzer, It's obviously going to put you in a difficult situation trying to find new care and all that but I don't understand how they can be so ignorant to the whole thing. Especially with all the knowledge these days about how harmful the sun is etc, etc.

[matnanplus]

Brozzer, should you go for another nursery setting for your child, be clear with the new nursery on the reasons you left the previous nursery and get a written copy of their procedures.

All the best.

[Brozzer]

Thanks everyone. The offending nursery is part of a very well known, respected chain so I am a bit apprehensive now...

[matnanplus]

Please don't be, each is under the supervision of a manager and it sounds like the manager you have is useless, speak again the the regional manager, they maybe going to replace the manager at your nursery or she may have space for you in another nursery they run.

[matnanplus]

I have visited nurseries in the same chain which had the same policies but all have had a differing ethos/running, this is the managers' influence

[Redtartanlass]

Good for you Brozzer, I think I would stil be tempted to inform Surestart.

[AnnaK]

I removed ds from his first nursery after only three weeks and reported them to OFSTED. Have you done this?
My reasons for moving included 4 babies in the room and the carer had gone to the toilet when I got there early one day. On another occasion I dropped ds off and there were 9 children in the room and one two carers. I asked them to cuddle him as much as possible but as soon as I left I saw them put him down in the corner and just leave him. It was horrendous as he was screaming his head off - terribly clingy and the separation was awful.
This was just in three weeks!

[AnnaK]

PS Name and shame!! I hope all goes well for you and the new nursery. You owe no allegiance to the old one after the way they have treated you, Brozzer.

[Brozzer]

You're quite right, AnnaK, it was an Asquith nursery.
Horrible, uncaring, money-grabbing bastards...

[Jimjams]

Aha the nursery I removed ds1 from was an Asquith one as well. Think it depends on the manager. I'd quite happily string the manager we had up- still- 5 years later.