Would you trust this free NHS Right to Choose checker? Honest feedback wanted

[finallyseenorguk]

I work on a small UK website and would honestly value Mumsnet's feedback on the free parts of it.

If you are on an NHS waiting list for an adult ADHD or autism assessment in England (lots of us end up on one while sorting out our kids' referrals), you may be able to use a legal right called Right to Choose to be referred to a different provider. We built a free postcode checker that shows what your local NHS area (ICB) actually says about Right to Choose for adult assessments, with links to the source documents so you can verify everything yourself:

https://finallyseen.org.uk/right-to-choose/check?utm_source=mumsnet&utm_medium=community&utm_campaign=nmr-aug26

We also publish free guides on DLA for children with ADHD or autism, and free analysis of DWP's own PIP statistics showing how award rates vary by postcode and condition.

Full disclosure: the site also sells paid letter templates, which is how it stays running. Nothing linked above asks you to pay or sign up. I am posting through Mumsnet's non-member route because I am not a member and did not want to pretend otherwise.

What I would love to know: is the checker clear, is anything confusing or missing, and would you trust it? Blunt answers welcome.

Hi,
I think this could be a useful tool, but text and layout need improvement.

For instance, the About section does not explain what this tool is for.

"You don't read the guidelines. You don't write the letter. You sign and send.
About 3 minutes from your symptoms going in to your letter coming out, paper trail, on the record, ready to send." That is all very well, but what is this about? Which letter? Which symptoms? Ready to send to whom? You need to first state the problem in order to present the answer.

It's the same with the PIP section. I would first explain what PIP is. "Sits on top of your PIP2 form, planned review, or Mandatory Reconsideration." What does this mean? I have gone through the PIP process twice and I don't understand what you are referring to.

I would reduce the cool marketing speak and explain in plain language what you are offering. "180 days. For any reason or for no reason at all." ?

The Pricing tab needs to go either left of PIP or right of Right to Choose.

I would shorten and simplify the texts, clarify what this is tool for and explain how the information can be used. I would avoid also abbreviations such as ICB, RTB.

The layout needs simplifying and streamlining.

But the idea is good! I think you are onto something. Good luck!