We are extremely disappointed with our experience at ADHD 360 and feel compelled to share our concerns so other parents can make informed decisions.
Our daughter’s safety was neglected throughout the process, despite ADHD 360 advertising a personalised, supportive service focused on patient wellbeing. What we actually received was the opposite — no meaningful personalised guidance, no genuine clinical support, and advice from the clinician that added little to no value beyond what we had already researched ourselves.
The service felt like an overpriced route to medication rather than a safe, child-centred healthcare service. Instead of careful monitoring and safeguarding, we were left feeling solely responsible for assessing risks ourselves. ADHD 360 placed our daughter at significant risk of harm and showed no accountability or acknowledgement when we raised serious safety concerns or highlighted gaps in their safeguarding measures.
After three months, we were told no further suitable medication options were available and that any remaining treatments would carry the same dangerous side effects as previous stimulant medications. Based on this advice, we requested a refund because the advertised service — safe, personalised care — had clearly not been delivered. This was refused.
We submitted a formal complaint requesting improvements to safeguarding procedures and explaining that the service provided did not match what had been sold to us. Suddenly, ADHD 360 changed their position and insisted on trying another stimulant medication — the very same type they had previously warned would pose the same risks to our daughter. This contradiction severely undermined our confidence in their clinical judgement and reinforced our concern that safety was not the priority.
Our experience has left us feeling that ADHD 360 tells families what they want to hear before payment, but ultimately provides an unsafe, poorly informed service that prioritises revenue over child welfare.
We strongly recommend parents carefully consider alternatives before choosing the private route — or even the Right to Choose pathway — with ADHD 360. We have raised multiple safety concerns with the relevant authorities, due to our concerns that services provided were unsafe.
Since moving to another provider, we are finally seeing meaningful improvement and a far higher standard of care.
Parents deserve transparency, accountability, and services that place child safety above all else. Based on our experience, ADHD 360 failed to meet these fundamental standards, and our serious safeguarding concerns were neither adequately acknowledged nor meaningfully addressed.