Thanks everyone, it’s a confusing situation and although I’m generally a resilient person I’m finding this very upsetting. Having people to talk to about this sort of thing who have experience of it really helps.
The bank isn’t Nat West, it’s another major bank and it’s our current lender. For reasons I won’t go into here, but not at all of my own doing, we are having to increase the term of our mortgage which will increase the payments slightly. It’s a minimal amount and easily affordable. They know we can pay them, we have an unblemished 25 year record with them having never missed a payment.
I am fine with them wanting to know what regular outgoings we have, they will get that from bank statements, but what I’m upset about is them specifically asking me to produce documents proving my “disability related expenditure”, especially when they haven’t asked my partner for anything like that.
I’m going to have to try to call them today and ask what sort of proof they want, because beyond the bank statements that any able bodied person would submit there isn’t anything I can give them that shows how often I shower or wash my clothes because of me being doubly incontinent for example - nor would I want to discuss that with a stranger in a bank!
I seriously feel that they shouldn’t be asking that sort of thing of a disabled person when they aren’t asking an able bodied person.
As it happens my partner also has a (mild) disability but because he isn’t badly affected enough to need or qualify for any benefits he isn’t being asked for anything other than bank and pension forecast statements.