Longleat potential disability discrimination?

[Willyoujustbequiet]

I was hoping someone may be able to advise.

My friend's son is turning 18 shortly. He would dearly love to do the VIP Safari experience at Longleat. He gets enhanced PIP and has an access card.

Longleat have advised that they don't give carer/companion concessions on any of the experiences. This is despite advertising they accept them for ordinary day tickets on their website. They've said that my friend has to pay twice - so £750 instead of the £375 it would cost a person without disabilities. This is the only way people can help feed the animals. His mum wouldn't want to take part in the actual activities but she would need to attend to support him ( toileting help etc).

Surely this is discrimination? I was wondering if anyone had any experience of it?. Other parks don't charge extra but he has his heart set on Longleat.

Yes, as a business, they of course want to charge as many people as much money as possible. But even if what they are doing is within the law, it is not a great look for them - they don't want to get a name for themselves as non-disability-friendly.

Are they on twitter? Or facebook? I would post something public on their page and see if that gets their attention.