Hi all, Flipper have some more information they'd like to share with you below regarding your concerns.
"Online Energy Account Login Details & Security
So that we can make sure our savings calculations are accurate, we need to analyse your historical energy usage. We get this data from your online energy account and need your login details to access it. This also allows us to manage the switching process and deal with your supplier so you don’t have to—providing them with meter readings, checking your switch status, dealing with any issues that come up, and ensuring your switch is completed in a timely manner.
All sensitive information in your online energy account is securely encrypted and there is no risk of fraudulent activity.
Give us your latest bill instead of your energy account login details
Even though all sensitive information in your online energy account is securely encrypted and there is no risk of fraudulent activity, if you don't feel comfortable letting us know your login details, that's ok—you can login to your online energy account yourself, download your latest bill, and send it to us at [email protected].
Please ensure that -
- you send us the bill in PDF format (this is probably the format of the file you'll download from your online energy account).
- the bill is clear and legible.
- all pages of the bill are included.
Due to feedback from Mumsnet users, we will also be adding an ‘upload bill’ function to all customer Flipper accounts which will be live next week.
Please note that your energy consumption figures will not be as accurate when sending us your latest bill because we won’t have access to your online energy account to check your historical usage.
Up-front payment details & automatic switching
Energy tariffs change very quickly, so to avoid delays that can result in missed savings, we ask for payment details up front and switch customers to their best deals when we find them.
Your card isn’t charged until we find you a deal that saves you at least £50/year, and you have a 14 day cooling-off period to cancel your switch if you change your mind. If you don't like your new supplier for any reason, we'll switch you again at no extra cost with no questions asked.
You can tell us if there are any suppliers you wish to avoid during sign up in the “Personalise your switch” section.
Data security
Security is just as critical to us as it is to you, so we invest in bank-level 256-bit encryption technology to keep your data safe. We will never sell or share your data, and will only ever use it to find your best deal and switch you.
Savings calculations
We take all exit fees and discounts into account when we calculate your savings. We’re always 100% transparent with our members, so we’ve included a comprehensive breakdown of your savings which can be found in your Flipper account (dashboard.flipper.community) in the 'New Deal Found' tab.
Rollovers
When your previous contract expires with your supplier, they’ll automatically roll you over to a considerably more expensive standard tariff—this is common practise for energy providers.
We take rollovers into account when we make our calculations because we adhere to the regulations set by the Office of Gas and Electricity Markets (Ofgem), who are the government regulator for gas and electricity markets in Great Britain. Their principal objective is to protect the interests of energy consumers, which is in-line with our own objectives.
Ofgem requires all price comparison websites to assume that when a customer's energy contract expires, their supplier will automatically switch them to a standard tariff, and this must be factored in when estimating the cost of a customer's energy for the year ahead. This is because one can not possibly know what deals will become available in the future, and if a customer will actually switch themselves to a different tariff or automatically be rolled over to a standard variable tariff.
We listen to our members and would welcome any proposals from Mumsnet users for alternative ways of calculating energy costs without taking rollovers into account."