Please or to access all these features

Weight Watchers Feedback Thread NOW CLOSED

11 replies

AngelieMumsnet · 29/09/2014 14:53

This is the feedback thread for the Mumsnetters who are testing out the Weight Watchers programme.

Weight Watchers say: “With 50 years of success behind us we understand how to make losing weight simple, delicious and fun; but we also understand how challenging it can be when you’re facing it alone. Join us to lose weight, feel fantastic and achieve great things. You can follow our healthy eating plan completely online with support from our unique community, or benefit from attending our lively meetings, for personal coaching and weight loss guidance.”

Testers: we'll be asking you to add feedback once a week - we'd like your first impressions now and every week after that, we'll be posting some new questions for you to answer.

So, in terms of your first impressions...

~ Will you be going to meetings, following the plan online or a bit of both?
~ Why did you sign up to test out the Weight Watchers plan?
~ What sorts of foods do you think you'll be eating following the plan? Will it be a big change for you?

Everyone who adds their feedback will be entered into a prize draw where one MNer will receive a £100 Asda voucher, good luck!

Please note: your anonymous comments may be used by Weight Watchers on their website and other marketing materials.

Thanks,
MNHQ

AngelieMumsnet · 30/09/2014 16:10

Hi everyone, please do feel free to post in here for support/whenever you want, as well as when we're asking for feedback :)

AngelieMumsnet · 07/10/2014 16:10

Thanks for all your feedback so far :)

Here are this week's feedback questions:

  • How did you spend your weekly allowance of 49 ProPoints values last week?
  • Have you started any exercise or new activity?
  • What do enjoy about your meetings?
  • What Weight Watchers tools have you found most useful online?
  • Have you been using the Weight Watchers App? If so, do you like it?
  • Have you discovered any new foods / tried any new recipes?

AmyMumsnet · 08/10/2014 10:28

Hi everyone, thanks for flagging this. We're looking in to why you're getting charged.

AngelieMumsnet · 08/10/2014 14:42

Hi everyone, very sorry to hear that some of you have been charged for your memberships.

We've looked into this for you and Weight Watchers have said "Sorry for any inconvenience caused - as you know, no Mumsnetters should have been charged for their membership and this is a simple misunderstanding. We are rectifying the issue and anyone who has been charged will be refunded."

If anyone has any further issues, could you please PM me and I'll look into it for you :)

AngelieMumsnet · 10/10/2014 12:33

Hi hippoherostandinghere - really sorry that you've been charged too. I've let Weight Watchers know, and you should receive a refund.

If anyone has any further questions/issues, can you please PM me?

AngelieMumsnet · 13/10/2014 13:46

Really sorry to those of you who have been charged.

Weight Watchers have said "We would like to apologise to those of you who have been charged for your membership. No one should have been charged and we are sorry for any inconvenience caused. Anyone who has been charged will be refunded within three days. We hope you are still enjoying the plan."

If anyone has any further queries, please contact me via PM or email.

AngelieMumsnet · 20/10/2014 17:20

Thanks for your feedback :)

Here's the next set of feedback questions:

  • How much weight have you lost to date?
  • Alongside the Weight Watchers plan, what other changes have you made to help you on your journey?

AngelieMumsnet · 10/11/2014 09:10

Thanks for all your feedback :)

As the first month of your Weight Watchers experience has just finished, here are a few questions for you about the experience so far:

  • How have you found the Weight Watchers experience over the past month?
  • What did you think of the Weight Watchers plan?
  • Would you recommend Weight Watchers to other Mumsnetters and/or your friends and family? Why?

AngelieMumsnet · 04/12/2014 15:08

Thank you for all your feedback!

If you would like to, please feel free to continue posting on this thread.

The winner of the prize draw is Teladi - congratulations! I'll PM you shortly for your details.

AngelieMumsnet · 10/01/2015 10:36

Hi everyone, we're really sorry about this issue. Yesterday Weight Watchers confirmed that everyone who was charged should have been refunded, and we're continuing to work on this to ensure that it is resolved properly.

AngelieMumsnet · 13/01/2015 17:40

Hi everyone, just to let you know, all of the refunds have been processed, and the affected testers should have their accounts refunded today. Weight Watchers are also refunding any bank charges incurred, and we have been in touch with all the affected testers accordingly to organise this.

Watch this thread for updates

Tap "Watch" to get all the latest updates

End of posts

There are no more MNHQ posts on this thread