Good luck Geeklover!
Roma, tbh it isn't just restrictions/fines, the car park appears to be entirely B+Q's property, (apart from a food van) it wasn't visibly a private operation at all. Even with hindsight it still looks very much like it?s all down to B+Q and belongs to them.
You enter down an unlikely small road off a major route, having managed not to get rear ended braking for it, (the sign is at the beginning apparently) and go down it thinking it must be wrong, before it opens out and you?re hit by Orange signage everywhere with two very large B+Q buildings with large external displays, and parking and trolleys, in the centre between the two stores. One is on the left and one on the right, visually joined up by a pedestrian corridor of B+Q products. There?s no visible other businesses there.
It seems I am road testing the system for them anyway, so:
It appears from the letter there is a sign (as you turn off the one way system) and they say there is signage throughout the car park.
I called the store to ask if this sign we missed said anything about concessions for disabled drivers, and they said the only sign they knew about was when you enter but they couldn't go and look because it's out near the entrance, off the road, not in the car park, and they don't know where any in the car park or near the buildings are, and are short staffed today.
I tried calling Parking eye to see if they knew what their sign said, but the phone number is automated messages only.
So I phoned B+Q customer services who said it is their landlords who have this arrangement with Parking Eye, not them, but if i could find the receipt I could go back to the store and they could request cancellation for me, and if I couldn't find the receipt then the store might be able to trace the purchases made that day by going through the computer system. (Would all this take less than two hours parked up, I wonder?)
She did however come up with another phone number for Parking Eye, so I phoned it.
I told them sorry I didn't wish to give the notice number or my details, just for them to please check if there was any concession for disabled drivers and loading time at this car park. They initially told me B+Q owned the site and it was up to them how long I got, they just enforced it for them, but when I said that wasn't correct, they said it was indeed an independent landlord and no there was no extra time for disabled drivers.
I said if I'd known that, I'd have done one store, chucked my chair in the van, and driven out and round the block, got the chair back out and done the other store.
Apparently you will also be fined £100 if you re-enter the car park within three hours so beware, if you've forgoton something, don't 'pop' back, without reading their the car park rules carefully.
At this point after asking an awful lot of questions politely, and asking if photo's of a lot of B+Q products would do in lieu of a receipt, if I couldn't find it, and mentioning that everyone in store would have been very aware of woman in wheelchair with large amounts of stuff, she said that actually the manager of the store (must be the manager, not a deputy) can just phone them and ask for it to be cancelled!
She did then offer if I gave details, to freeze action on the charge for ten days while I sorted it out, but I declined explaining I didn?t wish to do anything that implied I?d entered any contract with them.
So you know what I'm off to do next.... (instead of doing the work I need to be doing)