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Ford KUGA feedback review thread

60 replies

AnnMumsnet · 02/11/2011 12:08

This thread is for the five Mumsnetters who are reviewing the Ford KUGA over the next month. Each tester and their family will have the car for three weeks and will also be making a video review - look out for these on site soon.

Here are the review questions - don't feel you have to answer them straight away - some of them will make more sense once you've had the car for a week or so. We'd like you to give us your initial thoughts, first impressions - both from you and the rest of the family - and then add feedback at least twice a week for the next three weeks until the car is collected - though please feel free to give more regular updates throughout the extended test drive, and don't feel you have to stick to the questions too rigidly - they are just a guide.

Thanks for volunteering. Safe driving.

Here are the questions -

What were you/your partner's first impressions of the car?
What do the children think of it?
Do the children fit comfortably in it?
How easy is it to fit car seats/ adjust seats etc
What's it like to drive?
Is it a comfortable ride?
What's the boot space like?
Does it have any useful extras - cup holders etc?
How useful did you find the Split Tailgate?
How does it cope with different road conditions eg town, country, motorway
What do your friends/ family think of it?
Has testing this car made you more or less likely to buy a Ford?
Has testing this car changed your perception of Ford cars at all?
What one thing do you like best about it?
What one thing would you change about it?
Please add any other comments and don't forget your video diaries!

Any queries please email [email protected]

Thanks again,

MNHQ

OP posts:
mumdad2kidsandadog · 23/11/2011 20:17

I find it ironic that while I'm dazzling everyone with my lights, my windows are nicely tinted so no-one can dazzle me back! DH said if people flash me, show them how bright my lights really are. That soon shows them. :)

I was really worried about driving a bigger, more powerful car but when I drove my 'proper' car today I realised I prefer the Kuga. My poor little Fiat has been replaced in my affections and a bit over-revved today.

IwishIwasmoreorganised · 23/11/2011 21:48

Only a few days left - full review will come after the weekend when I'm sure that I've twiddled every knob that I can find!

Can I just ask if anyone can tolerate the heated seats on number 5? You must have a bottom of steel if you can!

I need to do our family photo, us and the car- had forgotton about that tbh but I think I'll need to take the kuga through the car wash before we do that (the boys wil enjoy that with the panoramic roof!) as the lanes last weekend have changed it from ice white to grubby grey!

mumdad2kidsandadog · 23/11/2011 22:43

I love the heated seats on 5. Better than a deep heat patch for my back. :)

mumdad2kidsandadog · 27/11/2011 10:00

How did everyone's filming go? We still have a week to go but I am hopig there will be some kind of professional editing going on at Ford's end.

MNHQ- shall we just send the camera with everything on? Including the girls making their own films in the back while I'm driving? I really don't want the clips of them saying the heated seats make me want to pee going viral.

:)

IwishIwasmoreorganised · 28/11/2011 21:41

What were you/your partner's first impressions of the car? I wasn't all that keen on the colour (ice white), but liked the look of the car overall. It's pretty sporty looking and eye catching. Inside was very plush - all leather with the panoramic roof gave a very favourable first impression. The colour grew on me btw!

What do the children think of it? They loved being high up and the panoramic roof was a huge hit. The on/off button was liked a lot by both ds's. DS2 liked the split tailgate because he though it was very cool! DS2 struggled to climb in and out (he's 3.6). The voice recognition stuff made them both laugh, but they got frustrated as they couldn't get it to work very well at all from the back.

Do the children fit comfortably in it? Yes, with 2 ds's there was ample space. As I mentioned above ds2 struggled to get in by himself, especially when the car was wet or mucky (most of the time Blush)

How easy is it to fit car seats/ adjust seats etc Our ds's use high back boosters now which were pretty easy to fit. We did end up having to take off one of the cars headrests so that ds2's seat could recline and let him sleep comfortably. The front seats were all electrically controlled and very easy to adjust. The steering wheel could also be moved up/down to make sure that it was comfortable and the dashboard remained clearly visible.

What's it like to drive? Initially it felt enormous, but as I got used to its size and got to know and trust the parking sensors it became a doddle! The car was very well powered which I liked. It never struggled around our very hilly town, on country lanes or on motorways. Infact there was always ample power for overtaking on the motorway, even in 5th or 6th gear. I loved the driving position - being high up felt very safe and gave a great view of the orad ahead and at junctions. The parking sensors were very useful in country lanes aswell as for parking - reversing down narrow lanes to let vehicles pass could be done confidently with their help (even in the dark!). I did find the gear ratios a little odd - I think this is due to the 6 speed gear box, but it didn't take long to get used to it. I loved the automatic lights and wipers - it made driving it very simple and safe whatever the time of day or night and whatever the weather (even with 2 noisy noys in the back!).

Is it a comfortable ride? Yes, very! DS2 would happily fall asleep in the back any afternoon that we went out! As the driver I never felt uncomfortable even on longer journeys. As a passenger I had plenty of space, as did the boys in the back.

What's the boot space like? A bit on the small side for a main family car to be honest. When we took it for a weekend away, the boys ended up with stuff around their feet which we don't usually have to do.

Does it have any useful extras? Where do I begin?! I've mentioned the parking sensors and automatic wipers and lights above. The keyless ignition was inspired! Being able to unlock the car from the house, then put the key in a pocket, load everyone and everything in and then jump in myself and just push a button to get it going without having to rustle through my pockets to find the key again was brilliant. The cupholders were useful when we were going on a longer journey. The heated seats were marvellous - really eased my achey, arthritic back each morning (I will miss this enormously!). The voice recognition thing was very useful once I'd remembered the (very straightforward) commands. It meant that I could control the music, phone and fans without taking my eyes off the road or hands off the steering wheel. The stereo was of very good quality (Sony), but I found the DAB struggled to keep a consistent signal until I found the radio aerial in the passenger door storage compartment on the last day (when I was clearing everything out!) - once that was on it seemed much better Blush

How useful did you find the Split Tailgate? I thought it was a bit of a gimmick, but it did prove to be useful when loading the boot fully (so we could cram as much in as possible!), and also when just throwing the odd thing in as using just the top half made it much lighter to close.

How does it cope with different road conditions eg town, country, motorway Great. The gear rations were a bit of a pita around town initially and the pesky green arrow seemed to be on every time I looked down Blush, but I soon got used to that and changed the way I drove to suit the car. Country lanes - no problem! I loved being that bit higher up, and the parking sensors gave me confidence to deal with any tight squeezes! Motorway - the car was really well powered and coped well, even fully laden. It accelerated easily even in 5th or 6th (I never know if this is high or low gear Blush) and it felt safe and reassuring. I did try the cruise control briefly but I've never got on with this in any car so I quickly turned it off again! Unfortunately we didn't get the opportunity to take it off-road.

What do your friends/ family think of it? They all seemed very impresed with it! It did look pretty snazzy especially compared to my Skoda! and it stood out nicely on the school run!

Has testing this car made you more or less likely to buy a Ford? More likely. I've never had any direct experience of driving a Ford before, so this was a great opportunity. I realise that we had a very high specification Kuga, but I have to say that I was very impressed with the quality and performance. The Kuga's not for me as a day to day car (DH's company car is our main family car, so this is just too posh and expensive for my runabout!), but I'll certainly be looking into what other models Ford has to offer when the time comes to change my current car.

Has testing this car changed your perception of Ford cars at all? Yes - it's really opened my eyes to how some of the features that I'd imagined would only be available on the really expensive luxury car brands are actually readily available on a more mainstream brand.

What one thing do you like best about it? The driving position - I felt quite regal!

What one thing would you change about it? Make the boot bigger!

Please add any other comments and don't forget your video diaries! The storage compartment inbetween the 2 front seats was a real pita! It was so deep that it was really fiddly to get any cd's in rack, and then if I put anything else in there (which I did because it was really big) then those things just got in the way of trying to get cd's in/out. I'd really have liked sat-nav in a car of this spec too. The trays tables in the back were a bit of a gimmick - especially as it advised (in the manual) to keep them down when driving for safety reasons.

Video camera will be posted tomorrow morning.

Blimey that's long Grin

IwishIwasmoreorganised · 29/11/2011 21:31

Video camera was posted at 9am this morning.

Day 1 without the Kuga!

It feels like my bottom is nearly scraping the ground!

My back is aching!

I keep forgetting to turn the lights on and off!

I could barely see out of the windscreen when it started raining becase I was waiting for the wipers to go by themselves - which they don't in my car!

I'm missing all of my DAB radio channels.

IwishIwasmoresparkly · 04/12/2011 21:52

Well we had our first frost of the week this week (now that the Kuga's gone Sad) so I was very disappointed to have to scrape the ice off the windscreeen. I have been sent back to this thread by our DS's to request a further period of testing the Kuga, "so that we can test it properly for them Grin" - so what do you think MNHQ and Ford? Wink

Has anyone else had a letter and a rather lovely surprise from Ford this weekend?

mumdad2kidsandadog · 04/12/2011 22:12

We had frost this weekend but I still have the Kuga so it was gone in seconds. :)

Today is the last day (sniff) so we took it for a spin up Cheddar Gorge to make the most of the panoramic roof. The kids loved it. Yesterday we drove through a tree covered road with my 2 DDs and a friend in the back. As I entered the tree covered bit there was a collective 'ahhh' from the back. We are going to miss this car so much.

We also had a letter and gift yesterday, just in time for Christmas. Thank you Mumsnet and Ford.

mumdad2kidsandadog · 05/12/2011 14:16

It's gone. I miss it already.

I loved test-driving the Kuga. When I first saw it I was a bit intimidated by the sheer size of it. I usually drive a teeny little Fiat. Over the 3 weeks with the Kuga I have really grown in confidence as a driver and feel I could drive anything (as long as it's new and has heated seats). I knew Ford were a reliable brand but didn't think they were particularly stylish or swanky. They are. :)

Highlights of the test-drive include driving up to the top of Cheddar Gorge with the panoramic roof and taking it on the beach for a spin.

The only real negatives were the cost of fuel (compared to a 1.2 engine it was pretty painful at the petrol station) and the fact I couldn't keep the car forever. Oh, and the spongy bits that clear the windows when you wind them down and then up again weren't particularly effective.

I drove it on country lanes, motorways, through towns, up steep hills and on the beach and the car was a dream in all weather conditions. If I could have it back I'll test it through snow too. It is such a smooth drive I had 3 little girls fast asleep in the back after a festive evening out this weekend.

If I bought a Kuga I don't know if I'd bother with all the extras, but the panoramic roof would be top of my list.

Thanks again for the test drive, I'd do it again in a heartbeat.

Merry Christmas (and if Santa wants to get me a Kuga I promise I'll be good).

Xmas Smile
kellestar · 07/12/2011 19:48

So the Kuga went back 2 weeks ago, it was a sad day for me as I'd got so used to having it about. I'm just going to do my final roundup now that I've gone back to my usual car.

What were you/your partner's first impressions of the car?
Big, sleek and shiny were the words I used over the phone to describe it to DH. Compared to my little renault megane it was tall and wide. My car being over 10 years old it looked and felt really luxurious inside and out. I spent a good few moments walking around it admiring the paintwork, alloy wheels and tinted windows.

I did sit inside it reading the manual for a good hour to learn all the functions.

What do the children think of it?
DD isn't old enough to enjoy looking at cars, she's 11 months so a car is a transport device which means she has to be restrained. So her impressions at first were impartial. As time went by I could see the Kuga having an effect on her. She was much happier to be restrained in the car seat. Her view out of the rear window was better than what was in our usual car, the side windows too. I am sure her trips about were much more pleasant because of this.

Do the children fit comfortably in it? How easy is it to fit car seats/ adjust seats etc
DD is in an extended rear facing car seat and we had put it on the back seat passenger side, same spot as my usual car. We initially had some problems sorting it as it needed a seat belt extender to fit safely, but we did have one handy. Also had issues fixing her mirror for me to see her via the rear view mirror. It took some tweaking but we got there. I found the car seat was a little slippery on the 1/2 leather seats, making the car seat feel a little unstable, but still within safe standards, just not as secure as my usual car.

DH is quite tall and leggy, where as I am short, usually it's a real fiasco finding a car that suits us both. It was very easy to adjust the position in this car, almost every angle can be attained. If this was a car I was to buy, I would opt for the electric adjustment rather than the manual, as we did have to adjust each time we changed drivers though this didn?t take long, it would be far easier if it was electronic.

I would say that with DD's rear facing car seat we couldn't adjust the passengers seat back to far, as it can't touch, this meant it was only 3 clicks from the most forward position. DH did find it quite a squeeze in that spot.

What's it like to drive?
I was amazed at how smooth the ride was, our rough and bumpy lanes were not a problem at all. I've driven diesels before and they have all been quite heavy in looks and handling, this is the first time I've come across a diesel that is so light and responsive.

Visibility was a bit poor with the tinted windows, certainly not an option I would choose myself. Not enough ambient light on gloomy days to see DD in her car seat. It made reversing awkward as well.
I did like the parking sensors, especially the different tones for each sensor, it meant I knew where to adjust. It was handy to turn it off now and then. It did go a little overboard for the Ducks at Chew Valley Lake.

Is it a comfortable ride?
I found the ride really comfy. Smooth even on the roughest roads and biggest pot holes. The seats were comfy, I did find them quite awkward to start with, they needed to soften up as my generous figure was a bit squished to start with. Both seats were very comfy in the front, I even had the opportunity to be in the rear, which had tons of leg room and was really comfy too.

I did rely on the rural roads to get DD to sleep, found that the smooth ride made her harder to nod off.

What's the boot space like? How useful did you find the Split Tailgate?
The boot is deeper than my usual boot, but not as wide, so I found that I had to put the normal junk and buggy I carried around in different positions, but it all fitted. There was much more opportunity to stack things up. I liked the pull over tonneau cover, it meant that everything was hidden away easily. I did find the split tailgate useful as I could easily put something in quickly, by just lifting the hatch up. Handy when my boot is full of junk and something is likely to fall out if I open the full flap. I did have an incident where I had to dash across a car park to retrieve some bits that had rolled out, when I?d gone in via the full flap. I did find I had to almost climb into the boot to get at the stuff at the back, often getting the fronts of my thighs dirty on the bumper. It was also quite high to lift the buggy in and out.

Does it have any useful extras - cup holders etc?
Well we had the titanium model, which is the mid range option, so a good range of features and extras.
We had the Sony single CD DAB audio system, which was pretty awesome, the sound was really good and easy to adjust. We loved having the DAB radio as I mainly listen to BBC 6 Music. I also liked that via Bluetooth I could connect my mobile to answer and make calls, this was a feature I have never had in a car before and it was very handy. DH commented on the clarity of the call, you really wouldn?t guess that you were speaking to someone driving in a car. Though personally wouldn?t use it for long phone calls, but for DH to check in with me when out and about, it was very handy to have. I did like that I could plug in my Ipod and listen to my music, but it didn?t pick up any of my audiobooks. We did try the voice control aspect of the Bluetooth, but really struggled with our Somerset tones, it didn?t like most words we used, and I am notorious for confuddling my words, so gave up.

We also like that you could control what temperature your passengers get. For example I like a lot more heat than DH, so could increase the temperature wherever I was, driving, front passenger, or rear. I also found it handy as it was generally quite nippy over the three weeks we had the Kuga and could heat the rear, which has never been an option, before I used to put some extra blankets on, that I could remove throughout the trip.

At this time of year the days are generally dim and foggy, so I was excited by the automatic headlights, but found they weren?t as sensitive as I would have liked. So I continued my usual habit of lights on as standard.

We did try the cruise control a few times, again nothing I have had before, so it was all new to me. It?s certainly very sensitive and can see uses for it on the bigger roads and motorways, but not so much in the rural roads and lanes.

There are quite a lot of storage options, some were useful and others were hard to reach. For example, in the rear, there is storage below the seats. Which is okay for people who don?t have car seats or boosters, I suppose, as it would be a PITA to have to get the car/booster seat out each time to access what you have stored. There were pockets in the doors, some of these were quite low and would be hard to access if you are driving, I usually keep things handy like water, chamois pad to wipe windows, wet wipes, tissues and the other usual stuff that gets shoved in these pockets for later date. There was a storage unit as part of the central console, this had the USB port for the ipod to connect to the stereo and a 12v charger, it was also quite deep so you could fit lots of stuff, but it wouldn?t be easy to hook out what you need. I did like the cupholders in the front slidey section, only because I could support my bottle of water, also slip in gum, keys etc. I also liked that it had a sliding cover to hide things away in there too. There is also the glove compartment, which is generously sized to fit a map and a couple of CD?s.

How does it cope with different road conditions eg town, country, motorway
The only type of road it wasn?t tested on was the Motorway as we don?t often have to get on them. We live in a rural area, so main driving was on rural roads and single track lanes. It coped pretty well and it did take me some time to adjust my driving style to suit the conditions. I am not a confident city driver, only because I don?t drive in them that often these days. I did take the Kuga a few times into Bath and Bristol, I had a few moments of worry when I didn?t see a motorcyclist through the dark tinted windows. I did find that the range of the gearbox in low gear quite hard to get used to, in stop start traffic it was awkward to get the right gear. It did have a green light that came on to encourage you to change gear, keeping your revs below 2,000. This may have been handy for those that do long trips on the A roads and motorways, but mainly driving on B roads and country lanes meant that this was an annoying thing that kept popping up, so mainly ignored it. No way could it know I had to be in that gear for the twists, turns and hills ahead. I didn?t get to test the off road capability. I did find it quite good around the lanes, the reversing was not as awkward as I first envisaged.

What do your friends/ family think of it?
Our families were both suitably impressed with the Kuga, everyone who had a ride in it found it very comfortable, they even found the back seats comfortable too.

Has testing this car made you more or less likely to buy a Ford?
Though this car isn?t for me, I?d certainly look at the range in more detail.

Has testing this car changed your perception of Ford cars at all?
Not particularly, having owned a few fords before, but it?s certainly made me think about the options on my vehicles, and I would look at ones with more features and extras in the future.

What one thing do you like best about it?
It would have to be the radio, it made my travel experience much happier.

What one thing would you change about it?
I wouldn?t choose the tinted window option that?s for sure. I would make it more car seat friendly if it was up to me.

Any other comments
Though I thought this car pricey for what it was, it?s more down to what suits our needs, an AWD vehicle really isn?t suitable for our family. By comparing it to other cars on the market, I now know it is pretty standard pricing for an AWD with the range of options that I had.

I?ve always thought of a car as a means to get from A-B, as long as it gave heat, had some audio and was relatively economic to run then I was happy. Until the Kuga I?d never thought about the optional extras you could get, now if I was to buy a new car I think I would add on some extras to make my driving experience more pleasurable.

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