I read this thread last night with a lump in my throat - how lovely people can be
The kindness I met with from hospital staff during my brother's illness was always so welcome; I can't fault the many different nurses, doctors, cleaners, porters, techies and other staff who made sure he was treated like a person, not a case, while he was sick. I know he met many more than I did and had a few less happy times, but overall I was really stunned at how people who spend their lives dealing with complex and fraught situations could still find the time to care about patients and their families in such an individual way.
In particular, two things stand out: the first was when Si was first admitted to hospital, when a series of traumatic events culminating in emergency spinal decompression resulted in him being diagnosed with a rare, horrible and difficult to treat cancer. He ended up spending a month in a specialist hospital, having three operations and being told progressively worse news about his disease and prognosis. Obviously this was a massive shock to all of us - he was only in his early thirties and the cancer was a complete bolt from the blue.
Simon's surgical consultant was brilliant but very busy and hardly ever available, physically or emotionally, which is fair enough. But the SpR, Dr Way, despite being attached to this very busy team, always went out of his way to make time for Si, to keep him abreast of all the test results, developments, procedures etc. He always had time to explain things, to sit and have a chat, and I got the sense that he genuinely liked Si (which wasn't hard). When it became clear that the cancer had already spread to Si's lungs, meaning he was Stage 3 at diagnosis and realistically faced a very slim chance of survival even past five years, Dr Way made time to come down and tell him himself, as soon as he knew, and to be there for all of Si's questions and fears. He always had the time. That was so important to all of us, in such a scary situation. And he never made Simon feel like just a fascinating medical case - he was just a person.
The other thing that stands out is less happy, but one of those tiny insignificant moments that actually means so much. My brother died last year after a period of sharp decline, and we all spent his last week camped out around his bed basically waiting for it to happen. He slipped away one morning; my DP went out to tell a member of staff as the rest of us stood sobbing and shocked. A young Australian nurse came in, spoke to us a little bit, and went over to him, and as she checked him over I heard her say "Poor love". It was so clearly a spontaneous expression, not staged for us grieving relatives to hear, but just because she was moved by the sight of him lying in his bed, so reduced and degraded by disease. For some reason it meant a lot to me and still does...that she marked his passing with compassion.