Personally I have been really fortunate - if that's the right way of looking at it - with our local hospital and all the pregnancy / maternity services.
mc1 - late, 18 weeks, missed, m/w check due to bleed and no heartbeat heard. Sent straight down to hospital for follow up and scan etc and was treated very well.
A heavily pg woman was also being seen at the m/w day unit and we had separate waiting room / examination room.
Things that helped
- seperate waiting area / room while waiting to be scanned by docs, before the big scan at the xray unit.
- being walked straight down and straight into the final death scan
- Being made a very strong cup of tea with lots of sugar and hand held back from the scan room to the day care waiting room to await further medical advice and medication, by the receptionist of the m/wife day unit.
- incredibly kind and compassionate staff at most levels, especially the poor scan operater who had the dubious honour of giving me the news.
5)Not having to wait around for too long to get the scans - time from hoping all was well to finally delivering bubs was 24 hours.
- follow up scans for RPC were all early morning and appeared to be for suspected / mc patients only, also hospital has a separate area for anti-natal routine scans.
7)separate room in the maternity wing for deliveries of a no good outcome nature, or where parents of still born babies can spend some time with their children.
8)excellent chaplaincy service and a funeral.
9)Superb follow up appointment with a consultant who was really compassionate and answered all our questions, and was helpful as I had started my next m/c the night before going to the appt. He got me booked for all sorts of follow up and got me aspirin prescription etc. Fantastic Doc, won't mention by name tho . He also runs an excellent team - they check your notes BEFORE they see you, so they sound as tho they remember you - really good bedside manner!!!!!
10)Helpful out of hours doc who gave me a script for very strong pain killers having read my notes, without forcing me to go to the hospital in person.
11)Excellent EPU that seamlessly fits in with the other maternity services at the hospital.
12)Excellent PA's / Secretaries who have control over their consultants appointments and the scan appointments.
13)Lovely scan team in the xray department, including appointment makers.
Not so helpful
1)m/w not knowing who you were when turning up at hospital to finish having m/c and deliver poor boy, having been booked in for the following day to have an induction in case the pills didn't do the job...not their fault, very understaffed that night - obviously live births are a higher priority, and rightly so...
2) Having his body put into a hazardous waste sack in the room...necessary I know, but couldn't it have been done outside the room - this was my son, not hazardous waste to me!
M/w saying 'it's so small, should have been a gynae case - not his fault he was small, he'd been starved by his placenta and dead for a week...unintentionally heaping guilt about being in the wrong bed didn't really help...
3)Crap advice about a postmortem (from m/w teams) - only found out afterwards that they could have put the poor boy on ice and then we could have decided within 24 hours...luckily got all useful results from the examinations we did have done.
4)Having to sign consent to take the abortion pill to move things along (yuck - but how that can be improved I don't know)
5)Fg community m/wife telling me I had passed a 'clot' when it was the size of my thumb and the texture of liver - it was retained products...I was right...
6)Not enough information on 'what happens next' eg what will signs be, what could happen, how long will bleeding be before delivery etc etc - all the gory bits they don't like to tell you could be very useful inside a 'so, your pg hasn't quite turned out the way you expected' leaflet.
7)GP telling me not to bother going to the follow up appt for the original m/c as I'd just started my next one (WTF) and not really being helpful beyond, well, put your feet up (grrr) there's not much we can do. OK it's true, but purleese...
8)Having to argue the toss with GP about getting a sick note for work, even thought they were insisting on one...
Needless to say, I finally delivered my PSB at the local hospital and have changed GP's...
Also information on late and missed mc would be helpful when you're first pg.
Second time around was almost easier as it was an early - horrid physically (ironically) BUT at least I didn't feel like such a medical anomolly.
Also information about symptoms eg feeling 'heavy' was one of mine, but I guess the medicals' don't want too many women self diagnosing as the already stretched services would become overwhelmed.
Continuity and care were the buzz words that helped us as a family, cope with a shitty event.