Sory, got called away
the way it worked for us, although schemes do vary, was that as Organiser I would go and 'assess' each family and try to gain some idea not just of their needs, but who they are as people. We hten have (or hope to have, many schemes have waiting lists) a file of vollies who we best match with the family on both need and personality- there'd be no point us sending you someone you didn't like, would there?
From there, we do an introduction, and then you are given time to form a relationship. Exactly waht happens at each session is a matter of egotiation, but for example the vollie might take the girls to the park and and you gets ome rest, then spend some time talking to you over a cuppa. The onus is on supporting you, the belief being that a strong parent creates a strong family. believe me, it works.
The only thing we don't like our vollies bei9ng used ofr is housework- you'd be amazed how many famillies just want an unpaid maid! That doesn't mean they can't help, but we asked our famillies to wait for an offer for that sort of thing.
You'll get assessments every few ,months, to keep things on track, but the vollie will stay until either all your children are over 5, you decided you don't need any more help or the volunteer leaves, although we'd try and match you with another if needed.
HomeStart also offers other things, they vary but typically include family groups (a bit like a supported mums and toddlers group, but we had a playworker so mum culd rest and have a chat), Christmas parties, Summer Outings and we used to do a santa run with presents for every child- like I say it does vary though, different schemes vary as it is a charitable form of a franchise.
The one thing I learned at HomeTsart was that the Vollies are amazing (well done Pollyanna!) and they really do amazing jobs. they're all trained as well, typically 10 days on site training plus the usual CAB checks etc, and top ups for specific issues (eg we had BIBIC come do autism training)
(NB an Organiser is pretty much the same thinga s co-ordinator, another scheme variation LOL)