Hi utterlyconfused
Direct her straight to this part of MNet and straight to the thread titled "D'y ever wonder how life got like this". We struggling plate spinners use that thread almost on a daily basis and there is always someone to let off steam to. (I do tons and it has saved my sanity). The girls there are wonderful - Kelly has 4 kids (DTs plus an older boy and girl), I have DTs plus an older DD and Mars has DTs and THREE older children.
Personally, I couldn't have coped without help but only she can decide how, when and who. I have hated having to have help but my DP works away most of the time and I have a lady comes in two afternoons to sit with the DTs so I can pick up my DD from school and take her to a gym class. I also pop the DTs in to nursery one day a week. They are now 23 months.
At the newborn stage I found it so demanding, so all consuming, so constant and what I found hardest was seeing my relationship with my older DD change so harshly. Then she started school (like your friend) and trying to do the school run and get all those bodies in and out of cars and buggys juggling breakfast, feeds and nappies, oh no, SHE NEEDS HELP!!!
Since she needs more hands rather than a qualified professional she could maybe employ someone who likes babies rather than a nanny. But I think she might need more time than the teenager can spare.
I didn't feel the dust settling a bit until the DTs were around 4/5 months. Even now its a bit crazy.
Obviously a lot depends on finances. BUT if she can afford it then being able to do the school run a couple of times a week on my own to listen to my DD totally on her own was a huge benefit to me. The walk from the car to the school was therapuetic, quiet time where I could reflect and get perspective.
I told you I didn't do short answers
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Get her on here, tell her to make a big mug of tea and read some of our thread. I wish her all the best, these early days are exhausting.