Right.
A bit of outreach work here.
As a current advisor, can I just sit you all down and give you your best shot at a trouble free renewal period?
I know there can be errors/bad advisors/renewal packs eaten by dogs, but if you follow this advice you have every chance of things going smoothly, and perhaps my colleagues and I will get a moment between calls between now and September.
(1) Your renewal pack will be issued before 30th June. Go write that on the calendar. If you haven't received it by then, phone up. Don't join the 1000's who clog the phone lines saying "Have you sent me mine yet? Didn't I do this last year?"
(2) If you've phoned up and given an estimate of your 2009/2010 income - THIS IS NOT A RENEWAL.
You've only done your renewal once you've received the annual review pack, checked that your details are all up to date, then phoned in with your income.
(3) Following on from that - PLEASE CHECK YOUR DETAILS ON THE ANNUAL REVIEW. So many people call three years later to tell us they're married/their childcare stopped a decade ago/their kids are all in work of their own. Check.
(4) Write down the date you phone in with your renewal. If you haven't received TWO award notices, (one for 2009/2010 saying finalised award, one for 2010/2011 saying award notice) within three weeks of your call - PHONE BACK.
(5) If you get an automatic renewal that asks you to check your income is within set bandings (eg "Was your income for 2009/2010 lower than £28000 or higher than £75000?") you don't need to call if nothing's changed and the income's within limits. If something has changed, or income's out, PHONE BEFORE JULY 31st - if you don't, it'll auto-renew, and there's nothing anyone can do about it.
(6) If you've claimed with a partner/partners, then on your own, at any point between April 6th 2009 and April 5th 2010, even just for one day, you have to renew each and every claim for them to be finalised. Make sure you mention it to the advisor - we're supposed to check, but it's crazy busy, people call in with a years worth of changes, and it's easy to forget.
OK. That's me. I honestly, sincerely, hope that this helps, and if it prevents even one avoidable overpayment, or frees up the phonelines from unnecessary calls, it'll have been worth all the typing.
Best of luck.