Urgent Help Needed - just found out expensive sink is chipped .. what are my rights

[Twiglett]

Franke sink delivered 24/6 I checked it and it looked ok

Bloke has just taken it out of the box to measure it for worksurface and the underside is chipped

I emailed the company I bought it from and they have replied

Dear Sir/Madam,

After this length of time we are unable to help. Please see below from our
terms and conditions.

"Shipping And Handling For delivery details call 01273 813983. The cost of
the goods includes the cost of shipping within mainland UK Only. UK
deliveries are usually made within 5 days. ON DELIVERY PLEASE THOROUGHLY
INSPECT THE GOODS AND REPORT DAMAGES AND/OR SHORTAGES IMMEDIATELY. Damaged
items will only be replaced provided the defect is notified to us within 24
hours of receipt of goods. We cannot accept liability for damages or errors
if goods have been fitted. Damage, faults or errors must be reported within
24 hours by phone and confirmed via email to [email protected].
In the unlikely event of damage, fault or error you will be entitled to an
exchange or full refund.."

I feel sick .. how should I reply to this email .. I have asked them to phone me

yes indeed they have soupy .. am waiting for them to process all the written information and should hear in 2 days

and may I just say prrrrpppppppptttt to Titanic-Sinks .. what ridiculously bad customer service

Hi Twiglett,

I'd second a call to Franke customer services / marketing director outlining Titanic are being arsey. They may be in a position to lean on Titanic, service you direct etc.

I know I'm a few days late posting.... have you had any resolution ?

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