In my job, from time to time i contact the courts to discuss issues with parking fines, council tax non-payments etc for my clients, i am not a legally trained person but call on their behalf as their professional representative, a 'welfare officer' as such. This is perfectly fine, legal, acceptable and expected in my role.
So, can i do this same thing for a friend? My friend has just had the bailiffs around for non-payment of parking fine, despite the fact they have disputed this for the last year. My friend is not great on the phone, he gets angry and upset and not able to get his point across well, and I am not sure he has explained the situation well to them, although i know his wife has written to them. I am not sure of the details yet, but will find out, and said that I would talk to the court on his behalf on Monday (with his permission obviously) to find out what has happened, and what course of action he can take now as the bailiff is demanding a huge amount of money in one go, not prepared to make payment plan, or listen to the fact that my friend is in dispute over this.