Yesterday morning, on the way to school, someone drove into the back of us, we were stationary waiting for the person in front of us to turn right so we're not at fault.
The damage to my car didn't seem to bad, just a few dents and scratches in the back and it still drives fine so after checking everyone was alright and swapping details we carried on to school(we were still on time!).
When I got home I phoned my insurance company(Kwik Fit) to report it. Albany Assistance administer claims for Kwik Fit (and a lot of other major insurance brokers too). It seemed to be being dealt with very efficiently, I was given a garage to go to and get a repairs quote and have been told I will get a hire car when mine goes in for repair-all this claimed back from the other people's insurance because they were at fault.
They said I would need to sign a vehicle repair finance agreement and an associated credit protection policy before they could authorise the repairs to my car.
I've just googled Albany Assistance and the results aren't good. Lots of people saying that they're inept and their claims took months years even and that Albany overcharge for the use of the hire car so the other insurance company refuses to pay (apparently they can if the costs are too high?).
Have any MNers had any experience of Albany Assistance or have any advice about whats best to do as I'm really quite confused?