Can insurance company do this?

[TeenageWildlife]

My friend lives in a house which shares a wall with another. Those neighbours installed some plumbing which led to leaks and a large amount of damage done to my friend's property. She has it in writing from the neighbour that is is their fault, and this has been confirmed by two surveys. However, the friend's insurance company says that they do not have to pay out because my friend herself is responsible. They are now doubling her premium. Is this right and what can she do?

This sounds wrong.

In theory your friends insurance company should pay out to make good the damage and then they go after the neighbours insurance company to be reimbursed.

If the insurance company stand by their original statement then I suggest she contact the ABI for some help.

If she posts about the exact details on the insurance section of Moneysavingexpert.com, she'll get some really good advice on what to do - theres several insurance professionals there who advise people

Thank you. What is ABI?

CMOT - please could you kindly link me there, I have looked all over the insurance section of money saving and cannot find the posting place.

Ah, silly me, got it.Thank you.

here

thank you - have some kisses

Your friend would have to prove that her neighbour had been negligent but that doesnt seem to be the case.

You're always better to claim on your own insurance anyway. That way you can be paid out whilst the insurance companies argue between themselves as to who is responsible.

Hope this helps.