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oh I could scream - stupid data protection act and JSA.........

27 replies

alwayslookingforanswers · 25/09/2009 16:02

DH should have signed on on Tuesday just gone - and our fortnightly payment gone in today. Last I heard he was going to be ringing them on Tuesday to let them know he couldn't sign on. I've not spoken to him that much, and he's not been that communicative when he I have.

Checked his account today and it's not gone in. Rang to enquire whether he'd called, what was happening and even though it's joint claim (he's claiming for me) they couldn't tell me much as he has to authorise for me to talk to them.

All they could say was

he can write a letter saying I'm authroised to talk to them

He has to ring them to talk to them about it. as if he's in for more than 2 weeks then he has to claim ESA. He has to fill in a form to do that.

I can go and sign on for myself if he's going to be in longer

Nothing they can do about the fact that I still have bills to pay and children to feed and as things stand at the moment I'll be £360 a month down.

That was about all they could tell me because of the data protection act and the fact that he's claiming for me and it's not a "proper" joint claim.

I can get through to the end of next month - and into the next - but I won't make it to the end of the month and pay bills at the end of next month without some sort of benefit - we'd be living off Child Benefit and CTC.

DH isn't answering his phone - well he did a few minutes ago - but he wouldn't talk to me - he just hung up.

SIL2 is going to see him later and is going to chase up with the hospital (and DH ) what is happening but in the meantime I've effectiel "lost" a whole shed load of money.

OP posts:
NormaStanleyFletcher · 25/09/2009 20:33

You should be able to find the PALS for the NHS trust area you are in (or at least that is how it works where I used to live - not needed it here yet)

If you just google you might find the number

alwayslookingforanswers · 25/09/2009 20:57

Norma - there's 3 offices in the town. Anyhow - just spoken to SIL2

(copied and pasted from my "main" thread)

We suspect that the welfare/social person hasn't even been informed and the staff that were on this evening were no help.

However, she's taken the day off work on Monday so she can attend when the consultant is there to find out what is actually going on with his care, and she's going to find out who is supposed to be sorting the benefits thing and ring them direct.

God I shall be so glad when he's transferred to the one closer to home - as SIL2 put it the one where he is now has "no system" - and I know for a fact that the other one is set up properly to deal with patients (rather than just having opened 4 wards in the middle of a construction site) and their families.

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