My DP has had an internet account with AOL for over 10 years, and last year he took out a seperate account for his parents [but in his name] so that they could have the internet at their house.
From the start they experienced countless problems with logging on, actually getting a service etc, and after various lengthy phone calls AOL actually admitted that he shouldnt have been able to have two seperate accounts in the same name, so the account was cancelled.
He received a letter demanding payment of about £90 for non payment on the account, followed by more lengthy and painful phonecalls, which resulted in them waiving the charges.
Last month he received a letter from a debt collection agency threatening him with court etc unless he pays, which meant more of the same phonecalls and head banging, and he was assured that the account had been cancelled, and even though he requested a letter confirmimg this, they said, 'No need, I can positively assure you that this account has been cancelled.'
Yesterday he received another debt agency letter in the same vein, more phone calls, a LOT of shouting, and they've basically told him that the account is not cancelled and that he has no option but to pay the outstanding amount.
He is so frustrated that he says he is going to pay them, but I dont think he should.
Does anybody have any idea what his next steps should be??
I said to let them take him to court but he has no written documentation etc as proof, and he says its not worth the hassle, but its now over £120 which is more than we can afford to throw away.
Sorry its long winded and probably doesnt make a lot of sense
Thanks in advance