Last May my car went in for a service (VW main dealer) they took longer than expected and offered a hire car for the day we were inconvenienced.
Car was in fact a hire car from Europcar and was delivered to DH at work.
Later the same day our car was ready, so in fact the only use we had from it was the drive back to the dealer to collect our car.(15 miles)
We were then charged £25.38 for petrol, which they said was the amount required to replace the petrol we had used. Clearly 15 miles did not cost £25 in petrol, so either someone made a mistake, someone was on the fiddle, or someone at the company had been using the car.
Anyway after a number of heated phone-calls, they agreed to refund our credit card and I thought the matter was resolved. This was in August.
Today I have received a letter threatening legal action if the amount is not paid in 14 days. This is the first I have heard about it since August. I have now been on hold (at my expense) for 20 mins while they try to resolve it, but the current story is that the Europcar branch manager insists the money is due, as they had to fill the tank.
Can they really ruin my credit record for the sake of £25? Any suggestions for dealing with these idiots?