HELP!, need to cancel holiday and company are hiding behind 'policies' which they didnt inform us about!

[PinkChick]

holiday is over 6 months away, rang them today to ask about cancelling.
Apparently we paid a low deposit so we would have to pay full deposit for each person (almost £500) to cancel...NO WHERE on our paperwork/contract/agreement from them does it say we paid a low deposit, it was JUST a deposit and even on the rbeakdown of payment to be paid, it ONLY says *deposit paid x amount, balance due y amount= the total cost of the holiday, it doesnt say a=remainder of deposit and must be paid on x date, then b= rest of ho.liday???HELP

no way were we aware of this, we booked oevr the phone but have now been told we should have these t&c or have read them online...but we didnt book online!....any advice appreciated!

You're welcome. Try not to worry about it too much. It will get sorted. If they didn't tell you then you couldn't have known. It's very poor customer service. I'd send watchdog the details so they can warn others of these tactics incase they feel as if they have no choice but to pay up.

i think i will TBH, might email breif detai; over see if they want to follow it through?..thankyou again..its really helped speaking to people with knowledge and advice on here

sorry typina terrible am so tired, will head off now

Still no contact from them, rang them today, "they ahvent received my letter or my email"!!..despite me having recorded delivery notice and read receipt of both!..i have had to send it AGAIN now and contact trading standards again and watch dog

CONCLUSION ..message on my answer machine today to ring direct holidays back..finally got through..they have CANCELLED that holiday!...no more to pay at all, seemed very much brushed under the carpet, but i have email confirmation now so am happy with that!..so waring to anyone booking with these idiots!, DO NOT PAY what you are not meant too! they WILL try to rob you blind!..i could have handed over £360 a few wweeks ago!..for nothing!...thanks to everyone for your help and hints, much appreciated.xxx

Hurray!!!!!

i know