Would it be wrong, and send out the wrong message if I called PRUDENTIAL call centre staff

[saltire]

incompetent and liars and unable to do their job properly in a complaints letter I am writing to them

Sounds a tad inflammatory to me! Cool, calm, collected facts in the letter and rant and swear on here .

Oh believe me I have done several rants and swears on here.

If they are incompetent liars who cannot do their jobs properly, then I do not feel it is wrong to put this in a letter.

don't use that phrase. say "they said x. y is in fact the case". ie explain in words of one syllable the lies that they have said. and explain why they are incompetent.

I have been following your threads on this and feel very for you.
What a bunch of incompetents .
Shall we all group together ring the office at the prearranged times throught out all next week and ask where your money is
It willpiss them off at least.
I really do hope you sort it soon I know how awful it is brotish gas owe me about a grand and refuse to send it me .

Well i wrtoe out all the facts - dates times what was said etc and DH re-worded it. he used words such as intolerable, physcological stress, emotional and finacial stress, unacceptable, unbelivable, incompetent. he didn't say they were lairs, but that does come across when the letter is read. Anyone reading it would think "no way coud a major financial institution carry on like this"

let the facts tell the story IMO. I don't think your dh's approach is the right one. Just sink your teeth into the facts and don't let go.

My advice is state what happened chronologically then what you want to happen now.

Too many people write a complaint letter with no detail of what they wish for the company to do now.

Do you want financial compensation? An apology letter? Sorry, Saltire I haven't followed your previous threads so am unsure what you have been through.

I agree with hatwoman that you say X said this, and yet Y is the case.

I used to deal with a lot of complaint letters (used to work for npower )