When we left our previous property we spent days, literally, in making it as clean as a whistle so we could get our deposit back.
We left in the middle of the month, but paid until the end. Because the new renters were moving in straight away we were told we would be refunded the overpayment.
We got our deposit back about a week later but heard nothing about the overpayment.
We moved out on the 18th August and have been ringing since to find out why they have not paid our rent back.
On Tuesday dh finally got through to the guy who did the inspection. He said that he hadn't realised we were the first tenants in there and would not have given us our deposit back if he knew. He says the carpet in the living room is dirty and has burn marks. We admit to that, it was a cream carpet (one of those cheap ones) and we've 2 kids and lived there for over 2 years. But he also says that we took all the lightbulbs, which we most certainly did not!
He is now saying that we will not get the rent overpayment back because the landlady has to recarpet.
Now is this legal? Because he has already signed off the deposit, so the rent overpayment has nothing to do with the deposit right?
I'm hopping mad because everything in that house, EVERYTHING had been scrubbed and polished. That house shone. The carpet was dirty, not hugely, but from general wear and tear and yes the burns were due to the fire spitting.
We are also saying that ever since we moved in, the house suffered badly from damp. We reported this, dd and I both suffered chest complaints which can be proved in GP's records. The landlords failed to do anything about that which is actually against the terms of the contract.
I'm wondering what our next move should be.