a £1706 rebate this week less than 8 weeks after writing to my MP (thanks expat it was you who urged me to do it) and she wrote to them on our behalf (no letter from them just happened to check online but phoned them and they confirmed our money and apology in post and we get monthly payments from July!!)
Will find my original thread that explains there cock up and when I appealed they said they would continue to recover costs (there error that I pointed out to them that they continued to pay for months)
Should have pursued it years ago (error happened in 2006 but had 2 mc's and difficult pg with dd2) but am astounded they have refunded all my missed payments (and means we can take clear overdraft and a chunk of teh credit card bill)