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Will one returned mortgage direct debit affect our remortgage options?

3 replies

ByTidyHelper · 03/06/2026 19:39

Kicking myself. Totally my fault but for the first time in my life I managed to top up our joint account by the wrong amount for our bills and our mortgage direct debit was returned. As soon as I noticed which was 7pm on the day it was due, I made a manual payment which left my account immediately however it didn't show up in my mortgage account until the next day. I spoke to Santander the following day who said the account was all up to date their side and there was no late fee or anything else to worry about.

I am absolutely however freaking out as our current mortgage ends in January so we are literally on the verge of speaking to our broker and starting to look for new deals. This couldn't have happened at the worst possible time. The person I spoke to at Santander said there is a "close to zero" chance this will have an impact on my credit score but couldn't give me a definitive answer.

I am also really concerned that if we have to provide 3 months of bank statements to lenders that the returned direct debit will show as some huge red flag. I have never missed or been late for a payment in my entire life and my credit score is close to the max it can be. We are planning to pay off £130k of the mortgage at the end of our current term, giving us about £600k equity in our house and then only needing £400k for the remortgage value.

We still then plan to have circa £80k-£100k leftover in savings and I also have a separate stocks and shares ISA with a fund value of about £215k that will remain untouched. Our combined household income is circa £180k.

Can anyone help me to understand if this will cause some huge impact on our ability to remortgage? We did speak to our broker who didn't seem overly concerned but said they'd call Santander (our mortgage provider) to speak to them and come back to us

I am just totally freaking out as I am 7 months pregnant and honestly been suffering with so many issues (restless legs, severe nausea, insomnia) and all of this has caused my anxiety to peak to a point where I am sick to my stomach with worry.

If anyone has any experiences of being in a similar situation they can share I would be so grateful to understand what happened and what your thoughts are.

OP posts:
IamNotaMerryMan · 03/06/2026 19:49

You're a mortgage lenders dream! Your LTV is 40% and you are only want to borrow 2.2x your household income. You'll be fine. Couple that with the fact that "Santander the following day who said the account was all up to date their side and there was no late fee or anything else to worry about." and your broker isn't worrying.

You do sound very anxious, are you having any MH support? If not can you speak to your midwife.

Unexpectedlysinglemum · 03/06/2026 19:53

You’ll be absolutely fine, I did that once and they said as long as it doesn’t happpen again they won’t keep a note of it so it won’t impact my credit

ByTidyHelper · 03/06/2026 20:05

IamNotaMerryMan · 03/06/2026 19:49

You're a mortgage lenders dream! Your LTV is 40% and you are only want to borrow 2.2x your household income. You'll be fine. Couple that with the fact that "Santander the following day who said the account was all up to date their side and there was no late fee or anything else to worry about." and your broker isn't worrying.

You do sound very anxious, are you having any MH support? If not can you speak to your midwife.

Thank you. Yes I have been struggling with anxiety in this pregnancy and compounding the issue is the insomnia. Midwife is aware but really not much that can be done. Thankfully only have a couple of months left so trying my hardest to utilise all techniques and coping strategies I have learnt over the years and was actually in a pretty good state where I felt my nervous system was generally quite calm before this mortgage DD happened on Monday which has sent me spiraling again. Thanks for your reassurance - having a call with our broker on Monday next week to start the process of finding a remortgage deal so will have to see how it all goes now.

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