Scammed by taxi driver abroad - credit card company says they can’t help

[FraudAbroad]

We are abroad on half term holidays. Did an excursion with the kids and got caught in torrential rain. Called an uber and got in with beach bags (in back) and the kids. Immediately after pickup the driver said there was an issue with the uber app and the ride had been cancelled. He said we could pay him the same amount as was on app with card. I was suspicious and asked my husband to double check the amount on card reader.
the amount on reader was correct but instead of £9 we have been charged over £900! Please no lectures on this is a common scam and we should have known etc. as I said there was a storm, we had two small kids in car, tons of bags etc.

our credit card company (Natwest) are now saying we can’t report a scam as we don’t have the receipt. Has anyone got any experience with this or a similar scam? Can we really not contest the transaction?

feeling very upset this has happened and £900 is of course not exactly small change. Thanks

I know, terrible behaviour from their end. Makes me reconsider having credit cards/travel cards going forward. I thought the point was that they could block fraudulent transactions (and we reported it within 15mins).

it seems we have a good chance when we dispute the charge on the card, but can also take a little while to resolve.

@FraudAbroad This isn’t anything to do with uber really. The driver told you the ride was cancelled. You could have got out but you didn’t have the ride with uber. You had a ride with a scam driver in a car. However Nat West says the attached and that’s fairly normal. Even if you authorised it, it’s still fraud. You report it via the app. I guess you aren’t paying Amex rates so don’t get Amex service but they should suspend the payment.

Agree with everyone else about pursuing it, but this is why I always use cash if engaging with more dubious parts of an economy

I was recently in Miami, which is now even more of a cesspit than I remembered, and let's just say my Haitian taxi driver was VERY disgruntled to be told he'd be getting folding stuff