My son is nearly 19 and has £5K in a bank account opened for him when he was a young child. His father is listed as the trustee/nominee on the passbook. We have had no contact with him for a couple of years, it's not an easy situation.
He still lives in our old home (which is the address the bank would use) and doesn't forward on post. It was an Abbey FlexiSaver kids
account, not a JISA.
We went to the bank (now Santander) with the passbook, photo ID and proof of address, and were told that he couldn't access the money (he wants to take it out and place it in his new account). Cashier told us that his father must authorise the closure/transfer. Is this right, now that he is an adult? I asked an AI app and it advised that this type of account is effectively a bare trust, where the minor is entitled to access at 18 and that the adult trustee is basically redundant at this point. Anyone in a similar position or working in banking, any thoughts? Thinking of visiting another branch in case this was advice given in error.