A couple of weeks ago I ordered a couple of items from www.strawberrynet.com. The items come from the Far East (Hong Kong, as far as I am aware) and so postage takes a while.
Anyway, I got home from work about 10 mins ago and found a card from Royal Mail advising me that they had a parcel for me but there was a customs fee to pay and therefore they wouldn't release it until the fee was paid.
The fee is £17.10. I am bloody livid that I am expected to pay this. There is no mention of customs charges on the strawberrynet website that I can see. I only saved about £5 total on the UK RRP's of the items (total value of around £60). How the hell they expect to get away with making me almost a third again in charges, I don't know.
Had it have been stated anywhere on my order that a fee would be levied I would have cancelled it from the outset. There is no way I would have paid £17 to save £5.
What do I need to do ? I don't think I can speak to a person at strawberrynet, I can only email customer services.
Am I wrong, is it a case of buyer beware and I've been had ?