In the summer I went on a long haul flight to the US, booked the whole trip through an online travel agent (who issued the tickets) and the flights were operated by a mix of Virgin and Delta.
My outbound flight had 2 connections. When I landed at my first stop in the US, I received a text to say my first connection (operated by Delta) would be delayed by 5 hours which then meant I’d miss my final connection.
I went to the Delta desk and they were quite helpful. They couldn’t get me on a better flight that night so they put me up in a hotel. I eventually flew out the next afternoon but of course by the time I got there, I’d missed 1.5 days of my planned holiday. On top of that, I’d booked it as a premium economy flight but one of the replacement connections was economy. Not a big issue but I think they should offer me a voucher for the price difference.
Long story short, under UK261, because the flight was over 3500km and the delay was more than 24 hours, I’m apparently entitled to around £500 compensation. I submitted the claim to Virgin (who outsourced the connecting flight to Delta) but they declined it and said it was Delta’s responsibility. I went to Delta and provided a copy of my e-tickets (issued by the travel agent) and all my flight numbers as well as one of the boarding passes and they have replied to say they can’t find me on their system. I filed a complaint with the CAA and Delta declined it on the basis they can’t find me in their system. I went back to the travel agent and they said the ticket number they provided should absolutely help Delta identify me. But Delta says no!
Anyway, feels like I’m on a merry go round but as a matter of principle, I’d like to try again. Does anyone have any ideas of what to do next?