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HMRC mistakenly believe I live abroad

103 replies

cherrypiesally · 02/10/2025 20:58

HMRC have sent me a letter telling me they are stopping my child benefit as they believe I moved abroad 18months ago and didn’t return to the UK. I did go away on the date in question and did return and have since been abroad 4 times, (on a renewed passport though). For some reason border control have not recorded it.

Has anyone else had this problem and how did they solve it.
I don’t have the return plane ticket as I was a staff member on a school trip and it was booked through a school trip company so don’t have any emails or credit card receipts of booking the flight. Also I probably just threw the ticket away. Short of getting 50 teens to write me a note to say I was on the flight I’m not sure what to do.

OP posts:
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OverNotOver · 03/11/2025 12:13

I’m surprised it seems to be HMRC getting the kicking over this, when at least half the story is how awful the UK’s border records are.

cherrypiesally · 03/11/2025 16:44

liveforsummer · 03/11/2025 07:31

On that note my child benefit hasn’t gone in to my account as expected. Would they stop it before even sending the letter? (I’m pretty sure they did last time Tbf) what was the time scale for yours OP?

Hi,
I had Septembers, then received the letter and didn’t get Octobers benefit but I think the letter was posted before they stopped it but rubbish postal service meant I didn’t get it till after it was stopped.
today I have received CB for November but no letter confirming it’s been reinstated after I sent the documents in and I couldn’t get through on the phone.

OP posts:
TheAutumnCrow · 16/11/2025 16:11

More news today:

Call for inquiry after families stripped of child benefit due to flawed travel data
**
Andrew Snowden MP says government ‘must immediate take action’ on failures of anti-fraud benefits crackdown

www.theguardian.com/society/2025/nov/16/call-for-inquiry-after-families-stripped-of-child-benefit-due-to-flawed-travel-data

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