She ALWAYS keeps her card with her and she NEVER uses it, when her money goes in, every Tuesday we walk to the bank and she withdraws it all from the counter inside the bank.
She got a letter saying someone had used the card in a shop (she hasn't got a clue what the shop is) and by doing so shes gone overdrawn.
So they gave her an emergency overdraft which costs xxx amount + other charges blah, blah, blah
which adds up to £90 whichh will be taken out 1st July.
She hasn't GOT £90! And it wasn't her.
But they say theres nothing they can do.
They must think if it was a fraudster then the amount would have been bigger but considering she lives on £60 a week and she had already withdrawn her money the fraud obviously couldn't use the card to run up a massive bill but did cause her to go over.
Shes still got her card so unsure how its happened.
The bank are addament she has to pay £90.