HMRC - how disorganised are they?

[ChilliChoco]

DH submitted his tax return in January and was told it would take 8 weeks for a cheque for the £800 rebate we were owed. We heard nothing, so in April, he resubmitted it (which may have been a mistake to do). Anyway, still nothing. There is no one to talk to at HMRC on this but if anyone knows, pls let me know who or how.
Has anyone else been in a similar situation - is there light at the end of the tunnel?

Can anyone advise please - it says online - "your balance is £801. Would you like to claim a rebate?"
DH has twice submitted a rebate since January. Told by their bot that would hear back by 12th July but nothing.
He logged on again today and it said the same thing as above, as if he's never submitted a rebate.
What should he do next?

He needs to escalate as a formal complaint. If the repayment doesn't come through on the first time of clicking to request it, it will never come through until a real person within HMRC looks into it as for some reason it will have been put on hold and that needs manually clearing before it will ever get paid.

I'm an accountant and we see this a lot.

Hi just re-bumping this - if you try and do it more than once online they will have blocked it as fraudulent activity only way to resolve it is for him
to ring up.

i was owed £4K and totally gave up on seeing it after multiple resubmissions. 2 days ago it turned up in my account unannounced! There is hope!

Sorry just saw this. They don’t have one. You complain online gov.uk/complain-about-hmrc

They may take a month or so to look at the complaint but it will be dealt with properly in my experience.

DH managed to speak to someone this week and they said it should be in our account by Monday. They said if it isn't, then he needs to ring back.

My partner has been owed a refund for well over a year. They told him it will probably be October before it’s sent.

I have good news-we got the tax rebate into our account today 😀I got DH to contact HMRC again on Tuesday. I think it very much depends on who you get to speak to - and possibly their knowledge and what they can access.
I'm not sure if all the agents can see everything. Anyway, this agent DH spoke to, could tell him all of the timeline and said he had actioned it and it would take 10 days.

So - thank you all here for the advice - it really helped!