I ordered £1500 worth of tiles from a local shop - knowingly slightly over-ordered to be on the safe side as I was reassured that they would take back unopened boxes. The receipt confirms that refunds will be made within 14 days of purchase less re-stocking fee.
The shop were generally fairly rubbish, depsite having promised delivery "within a few day as we have them in stock" and giving dates which were then not honoured I eventually received them 28 days later.
Luckily the tiles are lovely.
I had 4 unopened boxes. I returned them 8 days later and had my receipt counter-signed by a man helping out in the shop (not the owner).
Despite making two phone calls and writing a letter on 28 April requiring the amout they owe to be refunded within 7 days nothin has happened. I calculate they owe me £114.80.
Its not the end of the world and I can do without the hassle, but I dont want to let it drop especially as several aspects of the service were poor. I dont particularly want to phone again and get fobbed off. Ive heard that small claims on line is easy - do you think I should go there next? I`m not all that computer literate - do you need to scan documents it etc?
I would appreciate any feedback re other peoples experiences