A summary of my predicament is:
Monday - placed an order for a new mobile. Was told me order had been sent to their credit team for further check and they would reply within 24 hours.
Weds - still heard nothing so called them. Was told they couldn’t get through to the credit team and to wait for an update.
Thurs - get a text saying I’ve been accepted and to log on to complete the order.
Ive logged on to complete the order and I can’t, it says my order has now expired and I need to start a new one with a new credit check.
I called again and was told it was because some mandatory information is missing (if it’s mandatory why let me complete the order)! The guy says I have to cancel and make a new order. He says he can do it for me but they can’t get close to the price I was quoted online (through uswitch). So I have to cancel and reorder.
The reordering will place a new search on my credit file, it warns me of this when I log on to make another order.
My old order is still there but it says ‘expired ’.
I’m irate as it’s their process taking so long to get back to me that means it ‘expired’. Wwyd? Risk making a new order or take my business elsewhere?
Do I have grounds for a formal complaint? It seems if they can’t fulfil their quoted times for their credit check they need to extend the time allowed before orders expire!