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On my tax credits thing I have an overpayment - they overpaid me by £3k by their error and are slowly taking it back (despite me rining them at the time and them assuring me it was rigiht - wankers). Now on the new form it says "if you think the over...

16 replies

MamaG · 24/04/2008 14:07

?

OP posts:
MamaG · 24/04/2008 14:08

and why didn't I just put all that in the OP? I'll tell you why, because I like long thread titles

OP posts:
Cappuccino · 24/04/2008 14:08

oooh

is it a game?

do we have to guess?

expatinscotland · 24/04/2008 14:09

Contact them in WRITING. Recorded delivery.

Don't do business with them on the phone at this point.

Bullet point the exact errors they made and put them in the letter.

MamaG · 24/04/2008 14:09

No! I want a proper answer!

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themoon66 · 24/04/2008 14:10

Fools did the same to me year before last. I rang them. They wanted the money back in two lumps - £600 and £500.

£3,000 sounds terrifying.

MamaG · 24/04/2008 14:10

It was a few years ago that the overpaymetn was made, I phoned them to query and then assured me it was right, then months later said "oh no its wrong" (after we'd spent it, natch)

I can't be sure of any dates etc, didn't keep name of people i spoke ot (doh)

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OrmIrian · 24/04/2008 14:11

I did that. And they eventually sent me a form to fill in (nice little one). And after a few months I got a letter assuring me it was being looked at. And a few months after that a payment of nearly 1K. But then my monthly payments went down

There was a specific reason for their mistake and I knew when the mistake was made, which made it easier.

DaisySteiner · 24/04/2008 14:11

What error did they make that caused the overpayment?

expatinscotland · 24/04/2008 14:11

you're not going to get it over the phone.

and it's better to get it in writing.

you need a paper trail to show your MP in case he has to get involved.

MamaG · 24/04/2008 14:12

but is it worth it? They are taking it back at a reasonable amount (and have been for 2 years ish) - whats best case scenario?

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PeachyHas4BoysAndLovesIt · 24/04/2008 14:14

gotta be worth a go

best scenario: refund (actually we got compensation)

worst: when looking they find another error and you owe more

would never put trhe second past them

sarah293 · 24/04/2008 14:18

This reply has been deleted

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fishie · 24/04/2008 14:25

i have same. the thing that has put me off asking for refund or comp is that we were overpaid. the fact that i didn't ask to be isn't relevant.

really fucking irritating though, we pay about £800 a month for childcare and get no help at all because we are paying back arrears.

PeachyHas4BoysAndLovesIt · 24/04/2008 14:29

Well tbh the compensation was because they completely lost the ability to pay us at all when they were sorting it out and we couldn't afford food or anything until pay day

But if you don't claim their stats will loo0k as if they are good at their jobs, surely you don't want that?

EzrasMummy · 24/04/2008 14:35

They did this to me last year! i called up and they sent me an appeals letter (In the mean time i would agree to pay say £5 a week if they asked how i would like to pay it back). I was so angry as i have never lied etc. I was on maternity leave at the time.

I appealed and THEY ended up payin ME £2k after saying i owed them!

I would appeal and see how it goes.

SofiaAmes · 24/04/2008 14:38

I was "overpaid" by many thousands of pounds. At the time that the money was paid they were adamant that it was correct even though I queried it numerous times. As it happens, I think that it was NOT an overpayment, but that was sort of irrelevant. When they then decided that they had overpaid me and wanted the money back I told them that I could not afford to do so and since they had made the mistake, it was their problem. I had moved to the usa by this time, so there weren't any more payments for them to take the money out of luckily, but it did involve many many many conversations and 3 letters and a form (filled in twice, I think). The whole process took a year and ended when I finally sent them a scathing letter with all the dates of the times I had called them to query the original "over"payments, all the times I had called to contest the repayment request, copies of all the letters I had sent and I think I even included a threat to commence legal action for the harassment (very american, I know). Anyway, they did finally conceed that the "mistake" was theirs and waived the repayment requirement.
My understanding is that if you can show that the mistake was theirs and not your, then they will not make you repay the money. However, it is very hard to prove that the mistake is theirs. My advice is that it's probably not worth the hassle unless the amount is significant.

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